Yesterday, I had gone to have Chai (tea) and Brun Pav at Yazdani Bakery. When I was paying the owner (Rashid Zend in the photograph on the previous link) the amount due, he asked one of the waiter to bring a half eaten pav (bread) that a customer seemed to have left behind. He picked it up from the plate, examined it carefully and asked the waiter (in Hindi) "Why did he leave this uneaten?" I was quite taken by surprise by what he had just asked, but was also very very excited about having eaten at a place where the owner himself took such a keen interest in produce and tried to rectify even a single small error that may have occurred on his (bakery's) part.
Now, if we (as programmers) take every customer feedback this seriously and act upon it, I am fairly sure that the quality of the final product will go up by leaps and bounds!!
Now, if we (as programmers) take every customer feedback this seriously and act upon it, I am fairly sure that the quality of the final product will go up by leaps and bounds!!
